RUM SCHOOL FAQ
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Is there disabled access to the rum school?

YesThe rum school is on the second floor, but we have disabled access and facilities throughout. We have a disability lift, disabled access throughout the school and a disabled toilet also. 

All of the Rum Making Express and Rum Making Experience take place seated. The first half is in our school’s bar area, seated at tables and the second half involves going through into the labs for the distillation, which takes place on stools at raised benches.

We do have raised chairs if back support is needed, or the benches can be reached from a wheelchair, although some support will be provided for operating the stills, as these are further elevated above the work bench.

Please notify us via email of any requirements once you have booked, including when you are coming so that we can make sure everything is in place to make your visit as enjoyable as possible.

Here’s a link to a review posted by a wheelchair user that has visited the rum school.

 

Is the experience dog friendly?

The rum school only permits guide and assistance dogs. Please notify us via email if your canine friend is accompanying you.    

What is the difference between the rum making express and rum making experience?

Rum making express: On this session, you get the opportunity to design your own rum recipe, add your choice of spices and herbs to one of our miniature copper stills and distil a bottle of rum under the guidance of one of our distillers.

The session includes two drinks per person.

Rum making experience: As above, guests will design and distil their own bespoke bottle of rum. The experience also includes a masterclass, that will include the history of rum, different categories of rum, their origins and how they are produced.

The Rum Making Experience also includes a tasting of 3 Dead Man’s Fingers rums and 5 cocktails. 

 

How do I purchase a voucher for two?

On the screen where it asks you to select the quantity of vouchers, you also have the option to "Choose Amount". To select a voucher for two people for either the express or experience, choose either £60 or £120 for the respective event from the drop down menu when selecting choose amount. 

 

How often are the public sessions?

We currently host 3 public sessions every week. We host one rum making express every Saturday, starting at 2pm and two rum making experiences, one on Friday and one on Saturday, both starting at 7pm.

 

How long do the sessions last?

The rum making express lasts approximately 2.5 hours and the rum making experience, 3.5 hours.

 

How much do the sessions cost?

The rum making express costs £50 for one person or two people can produce one bottle between them for £60.

The rum making experience costs £80 for one person or two people can produce one bottle between them for £120.

Can I book a private session?

Yes. This is dependent on availability. All private sessions must be booked a minimum of 14 days in advance. We require a minimum of four bottles to be made per session and a deposit of 50% to secure the booking, with the outstanding balance to be paid 7 days in advance of the event date.  

How do I redeem a voucher?

To redeem your voucher, simply follow the instructions below:

  • Follow the link to  https://www.bristolrumschool.com/rum-school where you will be able to see availability.

  • Select the session for which you would like to book and to which your voucher corresponds, which will open a new page.

  • Scroll to the bottom of the screen and select the date that you would like to attend the event.

  • Select the relevant ticket type, whether the voucher is for one or two people.

  • Click the ‘Buy Now’ button.

  • On the next page, click the ‘+ Discount/Voucher’ button.

  • Enter your voucher code and click ‘Apply’. Then Click ‘Next’

  • Enter your contact details. Then click ‘Next’

  • On the payment page, the total should be £0.00

Can I redeem a voucher for a different event?

No. We sell vouchers for both the rum making express and experience. Vouchers are only valid for the event they have been purchased for. 

 

Can I extend a voucher?

All vouchers are valid for 12 months from the date of purchase. Under special circumstances, it is possible to extend a voucher by a further 3 months if required.

 

Can I reschedule my booking?

Yes. If you cannot attend your booking with us then we can reschedule your booking, though we require a minimum of 7 days notice. There will be no charge for this. Rescheduling your booking with less than 7 days will incur an additional charge of 25% of the total cost of your booking. This applies to both public and private sessions.

 

Can I have non-alcoholic beverages as I’m not currently drinking alcohol?

Yes. If you are not imbibing alcohol we can provide alcohol-free alternatives.

I have a specific dietary requirement, is the experience suitable?

Yes. All our events are suitable for all dietary requirements.

All of our drinks are vegan, gluten and allergen free with the exception of one beverage that contains almonds. However we can provide a nut-free alternative to this.  

If you have any allergies or dietary requirements, please email us with details of the event you are attending and your requirements. 

Can I reorder my rum, and if so how do I do it?

Yes. You can re-order a bottle of the rum you created at the rum school.

Please email us with the following details if  you wish to do so: 

  • The date that you attended the rum making session

  • The name of your rum

  • Whether you will be collecting your bottle from the distillery or whether you require delivery (delivery costs approximately £7)

  • How many bottles you would like to buy

  • When you would like your rum by

The prices for reorder bottles are:

1-4 bottles - £40 per bottle

5-10 - £37.50

10+ - £30

The date I would like to attend is fully booked; is there a waiting list?

Yes. You can join our waiting list by selecting the desired date and adding your email address. If a place on the event becomes available, our ticket agents, Design My Night, will automatically email you offering you the available place. 

 

Can I get a refund for my ticket?

We can offer refunds on booked sessions if we have at least one month notice, less than one month then we only offer a rescheduled date. Vouchers are non-refundable.